Where to start? My name is Justin Mastine-Frost, and I am the resident Editor-In-Chief of Watchuseek! I oversee all things editorial on the site, and handle the bulk of our hands-on reviews, news, opinion pieces, and other bits of horological ramblings. We hope this helps to provide some additional clarity to both buyers and sellers on eBay moving forward.Īs an aside, poke on over to the new Instagram page, as the brand is planning to host more giveaways there over time.

It would be legally challenging to say that they'll return an inauthentic watch to its seller if they 'didn't mean to', and with these efforts in place to stop the sale of fakes, it makes sense to a degree that the burden is on the seller to be certain of the authenticity of what he's selling. I'm the first to admit that the confiscation matter is laid out the way that it is, however to some respect I can understand their position. In cases where watches are found to be not as described, watches will be returned to sellers.ĭoes eBay have a grading system for watches? Is there an intent to standardize a grading system for further transparency with regards to condition?ĮBay: eBay does not have a grading system for watches in place.Īnd there we have it! There are a lot of talking points in here, and I'm sure there will be no shortage of questions or comments to follow. Will Authenticity Guarantee determine whether or not a watch is new versus pre-owned/worn? What repercussions are there for a listing that is 'not as described'?ĮBay: Authenticity Guarantee ensures that the watch delivered matches the listing description when sold and that the watch is authentic. Find out more about eBay Money Back Guarantee Policy here. What recourse does the buyer have in this instance?ĮBay: The eBay Money Back Guarantee will protect buyers from receiving merchandise that did not match listing descriptions despite seller return policies.

The watch is listed as 'returns not accepted'. What happens if a seller mistakenly sells something that turns out to be inauthentic? I understand confiscating and reporting when a company is selling a new watch with the clear intent of defrauding a buyer, but what about a case of an honest mistake? Is eBay still legally in the right to confiscate property?ĮBay: Yes, eBay reserves the right to confiscate any inauthentic watches regardless of seller intent.ĭo Authenticators look at the condition of the watch in contrast to its images/details in the listing?ĮBay: Yes, authenticators review the conditions along with other elements of the watch and compare it to listing images and descriptions to confirm the same watches were delivered as sold.Īs an example: A watch is sold as being in 'good condition' and passes authentication, but upon receipt the buyer notes that there are scratches or marks on the watch that were not disclosed in the listing or clearly photographed.

What recourse would the seller have to appeal the authenticator's findings?ĮBay: Sellers can contact eBay customer service to appeal their cases and our dedicated watch customer service agents will be in contact to resolve the cases. Let's get into it, shall we?ĭoes a watch being determined as inauthentic/fake result in losing the watch outright as a confiscation?ĮBay: If an item is determined to be inauthentic, eBay reserves the right to confiscate the item- neither buyer or seller will receive the item in addition, eBay will work with the proper authorities as needed.

These responses come directly from eBay Watches HQ, and apply specifically to the Authenticity Guarantee program that currently only runs for U.S. We've done our best to get as much clarity from eBay as we can, and added in a few follow-up questions of our own after getting the initial round of replies. Alright folks, as promised, we spend some time compiling your questions after our last article on eBay Authenticity Guarantee, and between here and Instagram there were a number of items that required a bit of clarity.

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